Helpdesk Team | ShippingFactory.com

Submit a Ticket

Your Name *

Your Email *

Your Phone *

Why do you want to contact us? *

To report an incident, you must be the shipper
Please go to:
Menu History > Shipments
And then choose the concerned shipment > Report Incident

Number of packages concerned, tracking number (if more than one parcel) *

Detailed description of the damage in packaging *

Detailed description of the damage observed in goods *

Did you report the damage directly to the carrier upon delivery? *

Yes No

Are the goods repairable? *

Yes No

Was your shipment insured by Ad Valorem? *

Yes No

Total amount for freight compensation (excluding freight charges) *

Description

Please upload the following documents:

Letter of complain *

Certificate of loss from the carrier *

Photos of the packaging and protection *

Photos of the damaged goods *

Original invoice of the goods *

Bank account detail *

Team

Please contact the carrier to arrange a new delivery based on your availability.

You chose Drop-off.